Cards, Letters, and Emails
December 2019
"Thank You Bob, your whole family, and your many very good employees, as you make a great and honest product. That is a rare event in today’s world. Thanks ! "
K.W.
Wakarusa KS
December 2019
“I am a carpenter and have put in many Onyx shower configurations. I think it is the best product on the market."
K.W.
Griswold IA
December 2019
"We installed an Onyx Collection walk-in shower unit in 2012 and love everything about it. Thanks."
K.B.
Richland MI
December 2019
"Our custom Onyx shower was installed a few months ago. I just wanted to tell you how much I love it but I couldn't find a place to leave a review. It's beautiful and cleans like a dream. I love the shower floor. Even with soapy feet, it's never slippery. The shower base has no give in it. It feels so solid. Thank you for this wonderful product. I feel like I have the best shower in the world!."
D.W.
Kinmundy IL
December 2019
“I started installing your product into homes that I have been updating bathrooms in about a year ago. The home owners are very pleased with the end results. We really enjoy working with you all and the Onyx collection products. Just wanted to say thank you.”
A.D.
Overland Park KS
December 2019
“I have never received such GREAT customer service. We had a shower stall and bathroom countertops installed about four years ago. When I called to see about purchasing some new seam fill and adhesive I was told you were sending it at no charge. That is unheard of. I really love my shower and countertop and appreciate your EXCELLENT customer service. Merry Christmas ”
D.J.
Springdale AR
December 2019
“We are enjoying an EXTREMELY busy end of year. That being said, I wanted to make sure that I give credit where credit is due. It doesn’t matter what time, what day, what the issue is, etc. EVERYONE that we have ever encountered at ONYX has been AMAZING. Everyone has always made me feel confident that your only goal is to help me and the other designers get the information we need to get our project done correctly. We are proud to represent the Onyx Collection. I have done my best in the three years I have been here, to increase our Onyx sales. It is an easy thing to do, when you know you are going to be taken care of, can deliver a superior quality product and partner with a superior quality staff such as ONYX. THANK YOU for all you do. Merry Christmas and Happy New Year to the entire ONYX FAMILY. I look forward to an even more successful 2020! ”
M.D.
St Peters MO
December 2019
“I just wanted to let you know I am very happy with my shower base and shower caddies. Excellent product and customer service. Thanks!”
J.P.
Waukesa WI
December 2019
“I am so, very impressed with the build quality of your products! ”
J.O.
Lexington SC
December 2019
“We already have the shower installed and are enjoying it! ”
O.B.
Broken Arrow OK
December 2019
“We purchased your product 2 years ago and are really pleased with it. We are moving again and remodeling two bathrooms in our new home. Thanks! ”
S.R.
Oshkosh WI
November 2019
"We love our Onyx Shower systems both here in Iowa and at our Lake of the Ozarks home."
B.G.
Waukee IA
November 2019
“We are having our 2nd Onyx shower system installed next week. Needless to say we are absolutely in love with your product. Thanks and looking forward to our next install!!!"
B.P.
Andover MN
November 2019
"Just had a shower base installed and it looks great. However, it had a nick which was very likely caused by my contractor. When I called your customer service, somebody answered immediately. A real person! You don't see that any more. A service representative was sent out and fixed it at no cost. He was very personable and did an excellent job. Great customer service!"
B.B.
Olathe KS
November 2019
"We love the counter top we bought from you and had installed in our master bathroom in 2015. Outstanding quality. I only give compliments after I’ve lived with something for a while. Your product deserves a thumb's up."
B.T.
Shawnee KS
November 2019
“We love working with you guys - and appreciate how helpful your company is. Again, I appreciate everything!! Thank you,”
H.D.
Ft Collins CO
November 2019
“ONYX is an amazing company!!! THANKS!!!”
J.H.
Lake Norden SD
November 2019
“We have had one of your units in our bathroom for over 25 years and it still looks new. We are putting in two showers and sinks. Thank you!”
M.I.
Raymond KS
November 2019
“Thank you for your help with my project. It is complete and turned out quite nicely. Great packaging and delivery as promised. Thank you again.”
A.C.
Tahlequah OK
November 2019
“Oh thank you for your quick response.We love the product, it is the best! Would never use anything else for tub and shower surround.”
D.H.
Sioux Falls SD
November 2019
“Thanks so much for your help. I am glad that Onyx stands behind their product.”
S.S.
Loveland CO
November 2019
“I would just like to commend your company on having the best customer service that I have ever experienced. You sent your technician to fix my shower base knowing that the problem was not due to your product but brought about by us. I couldn't believe when you said you wanted to just fix it, as you always wanted your customers happy and you were not going to charge me. I didn't think you could find companies like yours anymore and I will always purchase from you anytime I need a product that you carry. He did an excellent job. Thank you again.”
A.B.
Hanahan SC
November 2019
“I want you to know what a great job your technician did. He was very knowledgeable friendly and informative.
I can assure you that he gave an excellent level of customer service as we have always had from you folks at Onyx. Please make sure the appropriate people at Onyx know that I could not be happier with the service that he provided.”
T.S.
Overland Park KS
November 2019
“Our Onyx shower has been operational for about 16 months and we love it!”
M.S.
Findley OH
October 2019
"It has been an absolute pleasure to work with so many of you at Onyx! I have moved to (a new) store in kitchen cabinets. Thank you for all the years of FANTASTIC service!"
M.C.
West St Paul, MN
October 2019
“We love our new Onyx countertops -- they are really lovely."
E.R.
Aurora IL
October 2019
"I should mention one of the many things I like about Onyx is, it is made right here in the Midwest of the USA!"
B.G.
Waukee IA
October 2019
"The countertop is truly beautiful and speaks eloquently of quality construction, two things for which Onyx is justly and widely recognized. We are very impressed, and we like it immensely. Our new Onyx fixture is the crowning jewel in our newly renovated and upgraded bathroom. We wish you and the Onyx family good health and continued growth and prosperity. May God bless all your efforts. Sincerely,"
E.&M.A.S.
Bowling Green MO
October 2019
“Thank you for the outstanding customer service, I spoke with your customer service personnel on October 3rd about some problems with a back splash I ordered from a dealer. We determined that the dealer was at fault for the problems. Your employee said he would fix the problems and I received the new back splash today on October 7th. The new back splash is a perfect match! Thank you for your help and providing great customer service and for taking care of a problem that was not your fault.”
D.S.
Millersport OH
October 2019
“Thanks for taking care of our customer. We couldn't do it without you guys.”
S.W.
Shakopee MN
October 2019
“I wish to thank your employee for patiently answering all my questions and helping me make good decisions concerning a purchase of Onyx panels and base for a shower remodel. He is a terrific resource for a woman, who doesn't know all that much about home building materials. After an excellent discussion with him I feel prepared to choose the right kind materials to create my perfect, classy, Onyx shower. Thank you, he is my candidate for Employee of the Month!”
I.E.
Boston MA
October 2019
“I just had my third Onyx shower completed & I cannot praise your company highly enough!! The material is simply beautiful.....simple, clean & gorgeous!! Makes me smile whenever I walk in!!....I had my first one finished 9 months ago, & I am STILL smiling!! Even your accessories (shelving) is uniquely pretty! There had been a problem with one of the panels & you promptly replaced it in 3 days, so my project could be quickly completed. Thank you!”
J.W.
Glen Rock NJ
October 2019
“I purchased your shower enclosure, and I must say, you make a great product. My wife and I installed it (we are not contractors) and your instructions made it easy (albeit heavy).”
J.M.
Bend OR
October 2019
“We have done a couple dozen Onyx projects now and I have actually sold half of those people on Onyx. I've called Onyx several times for technical support and have been very pleased with the service I receive. I like the Onyx so much we are doing our bath at home during the Christmas/New Year lull.”
K.M.
Cedar Lake IN
October 2019
“Hi, we recently had an Onyx shower installed in our home. It's absolutely beautiful. Thank you very much!”
E.B.
Ravenswood WV
October 2019
“Thank you so much. Your company is absolutely amazing to work with!!! If we ever do bathrooms again, we are definitely using the Onyx Collection!!! Thanks again!”
R.N.
Olathe KS
October 2019
“We've been really happy with Onyx and are likely to consider Onyx an option when we remodel our first floor bathroom. Best Regards,”
R.P.
Rockford IL
October 2019
“I had an Onyx shower installed earlier this year in my home, which I absolutely Love!!!”
C.H.
Topeka KS
October 2019
“Last night I watched many of the shower installation videos that are provided on your website. Nicely done and very helpful! I'm now reasonably confident that I can install all of the Onyx components.
Many thanks to you and to the Onyx Collection for your help!”
J.F.
Tulsa OK
October 2019
“My husband and I did a lot of research as to what type of shower to put in our new home. As seniors, we wanted a low threshold shower that was easy to maintain. We finally found Onyx collection and are VERY happy with the end result. The shower is beautiful and sleek and easily accessible. We also ordered a double vanity top to match and couldn't be more pleased. The fact that these are made in the USA was important to us, too. Thanks for a great product!”
C.L
Moores Hill IN
September 2019
"Thank you!!! Your web site and your customer service are second to none!!!"
S.K.
Grand Rapids, MI
September 2019
“This is above and beyond our expectations!! We so appreciate Onyx taking care of us after all this time. Your technician is an amazing representative for Onyx and was a pure pleasure to work with. Thank you."
D.C.
Carbondale KS
September 2019
"Your customer service is beyond anything I have ever dealt with. Fantastic."
S.T.
Columbia MO
September 2019
"Doing our 2nd remodel with Onyx collection. Can't wait, as we really love the first shower we did."
D.E.
Wentzville MO
September 2019
“My husband and I purchased (we ordered through our local hardware store) two of your Dorian color with White bowl sinks for our bathrooms we remodeled. We were so happy, we are now doing a remodel of a third bathroom with definite plans of purchasing your product again. I thank you so much for your help and most importantly, the kindness along with appreciation in how you run your company. We have already referred others to your company and website, as we receive many compliments. Thank you again for your help. Respectfully,”
T.B.
Omaha NE
September 2019
“Thank you so much for everything - the fast response for samples and help in getting the countertop earlier. You really provide stellar customer service and I'll certainly let all my friends and neighbors know, as well. Again, my heartfelt thanks in moving this up!!!!”
M.C. Hudson WI
September 2019
“Thank you for all the ways you assisted me in this project. My son and I were impressed with the tour you gave us, but, also with the company’s consecration to Our Lady. It is comforting to know that there are still companies that stand behind their product and also practice Christian values and outstanding customer service. May your company continue to be abundantly blessed.”
D.R.
Kansas City KS
September 2019
“My wife and I installed your wonderful shower system in our house. Love the product for its ease of installation and value for the money. Thank you.”
J.&C.D.
Ada OH
September 2019
“I have purchased an Onyx shower base previously and was very happy with it. I am remodeling a bathroom at my lake house and ...I'd like to order an Onyx full shower kit to replace my existing fiberglass shower insert.”
D.A.
Hope MI
September 2019
“I want to acknowledge your repairman who fixed our damaged Onyx bathroom vanity. He did an outstanding job; you can't even see where he repaired! I am really happy with the Onyx material, look, visual impact and ease of cleaning. I appreciate the Onyx Collection standing behind it's product to make any issues correct for their customers and look forward to using Onyx in the future on other projects.”
G.K.
Fort Wayne IN
September 2019
“My wife and I are the very happy owners of a completely rebuilt bathroom. We had our contractor use your products for a walk-in shower as well as a new vanity and sink. We couldn't be more pleased with the end result. Again, we would like to thank you for making a beautiful material.”
J.H.
Cedarburg WI
September 2019
“Thank you for all your help to resolve our issues with the shower door. We are more a fan of Onyx than before!”
G.&R.F..
Chesterfield MO
August 2019
“Thanks again for the help. Onyx customer service is fantastic!"
L.T.
Hermitage PA
August 2019
“Last year we had an entire shower installed in Mystique and it’s gorgeous! We're now re-doing a tub surround in another bathroom, going for warmer colors...thanks for a great product!"
J.M.
Indiana PA
August 2019
"Received my shower unit. What an excellent product!!!! Installation was fairly simple for a DIYer. We really enjoy this addition to our home. It changed our master bathroom from the 90's to modern with the sink / countertop and shower from you and painting and new fixtures; wow. Thanks."
J.F.
Lone Tree IA
August 2019
"Have I ever said how much I appreciate all of you! If not, I really appreciate all of you! I do! Thank you so much!!"
J.L.
Leominster MA
August 2019
"It’s all done now. Shower is in and usable. All good. Looks great. Product was good to work with.
You guys have a good product and are good at customer service.”
J.P.
Sanford NC
August 2019
“I wanted to thank you for helping me get my very own Onyx shower!!!!
I’m so happy with it!” Thank you again and I will keep selling Onyx!!!”
J.D.
Springfield IL
August 2019
“We have installed two Onyx bath systems over the past decade and have been pleased with the materials and installation. Thank you.”
J.K.
Lawrence KS
August 2019
“Hello. Thank you for sending me the color samples, that helped make my decision!! Love your product! I ordered a bathroom countertop with the Tahoe sink in Prospect. I am so excited to see it in person.”
C.S.
Mandan ND
August 2019
“(Another manufacturer in the industry) had great things to say about Onyx and their special order ways! Great Job. The industry recognizes when things are done right! Cordially, ”
M.W.
Sterling IL
August 2019
“Hi, We are planning on remodeling our bathroom in our winter home in Green Valley, AZ. We just had our tub converted to a walk-in shower in our home in Brookfield, WI and LOVE IT!”
K.G.
Green Valley AZ
August 2019
“Thank you for all the work you have done on this project. I really appreciate you and your commitment to our customers.”
D.J.
Sedalia MO
August 2019
“Our shower & vanity are installed and look so nice. You’ll probably be getting more business for your Onyx product because everyone that sees ours is very impressed.”
V.A.
Thief River Falls MN
August 2019
“I want to thank you and Onyx Collection for the absolutely first rate customer service and support. The ease and speed of getting this issue resolved was indeed remarkable. So, here is a big thank you from a happy customer!”
D.G.
Dublin OH
August 2019
“Thank you so much! This is one of the many reasons we love working with you!”
J.G.
St Louis MO
August 2019
"Great customer service is so important to the growth of a company and your company, in our experience, receives an A+”
S.&A.K..
Renovo PA
August 2019
“We would like to thank the people of Onyx Collection for a great product. When it came time to remodel again we purchased your product. We can not say enough good things about the items we installed. The quality of work, the packaging for shipping, down to being delivered before expected date was all a great service. Thank you for delivering a product we will be happy with for years to come.”
J.&D.B.
Rogers AR
August 2019
"In the last eight months I have remodeled two full baths using your products; shower base, shower surrounds, countertops with built in bowls. Like it so much, and so does my contractor, that we are recommending it to everyone”
D.K.
Wauconda IL
July 2019
"We purchased two custom countertops and one custom shower. Both were manufactured to our expectation. The customer service onyx provides is above and beyond - they really provide excellent customer service!"
L.N.
Pepin WI
July 2019
“Onyx is the best! Your service was beyond all expectations! I will be recommending Onyx to all of my friends as they consider bathroom remodels – and that occurs a lot in Bella Vista! We absolutely love what we now have installed, from the countertops/sinks to the shower installations."
C.P.
Bella Vista AR
July 2019
"I just wanted to drop a quick note of thanks to your customer service. They recently saved us on the install. We had a wall that was not square and had a hard time installing the lavatory top. After the top was finally set, we realized that our gap would require more than the small amount of color match silicone that was sent with the top. My husband phoned on Wednesday asking how to purchase more and was pleasantly surprised when an additional tube was offered at no charge. The additional silicone was received within a few days in today's mail. It is unusual to receive the high level of customer service we experienced. Again, our thanks and appreciation."
J.P.
Olathe KS
July 2019
"Thank you for the Onyx samples that you sent me. I am very impressed with the look and the quality of the material. I cannot tell you how excited I am about the high quality of your product compared to what is sold in the market."
M.K.
Corvallis OR
July 2019
“I want to thank you very much for being so generous with your Onyx Collection products. It had seemed to me that this kind of generosity has been a thing of the past and you’ve made me realize that there are people like you and your company left who still do business on a more personal basis. That’s so refreshing...but, then, we’re Mid-Western people! Also, thank you for sending it so quickly. I received it two days after I contacted you. Again, thank you so much.”
J.&M.G..
Lee’s Summit MO
July 2019
“We live in Tampa FL and my friend in Illinois had her shower done in your materials and I loved it!!!”
L.O.
Tampa FL
June 2019
"We have your product in our two other bathrooms and love it!"
L.H.
Milbank SD
June 2019
We installed a custom shower base in February of this year. The base looks great and we have received multiple compliments on it. Overall, we are very happy with it.”
H.S.
Bradford OH
June 2019
You guys are the best!! You have no idea how nice it is to have someone to deal with like you guys!”
L.T.
Rochelle IL
June 2019
We are remodeling a bathroom in Gallatin, TN. We've had an Onyx shower and bath vanity top for years and want to have the same quality products in Tennessee.”
J.S.
Carrollton MO
June 2019
A few years ago, we had Onyx installed throughout our remodeled bathroom. We did the entire shower, sink, countertop, and vanity area. We love it.”
V.R.
Kismet KS
June 2019
We are building a new house in Georgia and would like to purchase your custom made showers for our three bathrooms. We purchased an Onyx shower 8+ years ago, for our primary house, and absolutely love it!!! Great product and very beautiful. Thank you,”
J.G.
Seneca SC
June 2019
Just wanting to let you know how beautiful your product is! My husband replaced our tub with a shower pan and subway tile-like walls in Silver and it is gorgeous!”
C.L.
Port Crane NY
June 2019
Thank you so much for sending this order through on a rush. I really appreciate it and have loved working with the line and also with the company.”
B.M.
Presque Isle ME
June 2019
We are still loving the shower; it is fantastic. A pleasure dealing with you and your company. Take care.”
D.K.
Winnipeg MB
June 2019
Good morning! Last year we installed two Onyx counters in our bathrooms. We loved your product so much! We’ve recently bought a new house and are remodeling a bathroom. I wanted to get one of your shower pans.”
L.L.
Dundas MN
May 2019
"We've installed several of your showers for clients and love them. THANKS!!!"
L.M.
Custer SD
May 2019
“Received the new vanity top Thursday and it’s installed. Just wanted you to know I’ve never been treated as well as I have been by Onyx and their employees. To say thanks is not enough! Anyway, thanks to you and your employees all the way to the delivery person. Thanks again,"
L.B.
Collinsville OK
May 2019
"I purchased a Low profile 42 x 60 shower base over a year ago. It was very easy to install following your instructions and tips. It has been in use for over a year now. The base drains great and looks beautiful and works so well. Your company was a pleasure to do business with. Very professional and helpful. Everyone was great from sample ordering, through production, and including your delivery! Thank you so much for making a great product with super support!"
E.M.
Elloree SC
May 2019
"I have had my Onyx shower installed - We love it!"
A.R.
South Haven MI
May 2019
“I appreciate all that the ONYX COLLECTION provides in offerings and service!”
J.S.
Rock Springs WY
May 2019
“It’s nice to know that there are some companies that still have great customer service.”
M.S.
Cedar Falls IA
May 2019
“We recently purchased a vanity and shower surround. They are beautiful!! Thanks.”
J.&A.A.
Custer SD
May 2019
“I've installed over a dozen showers and love the product. I always recommend at least an Onyx base pan for new and remodel showers and suggest walls also.”
J.J.
Jenks OK
May 2019
“Thank you so much! I appreciate your response and LOVE your product!”
P.C.
Dallas Tx
May 2019
“My wife and I would like to pass on a few comments on our repair experience on a damaged shower base. I'm one of these people that is very fussy and want things exactly right. A gentleman from Onyx Collection came to our home to attempt a repair. It was not an easy, quick fix. He worked late into the evening on the repair and after 3-1/2 hours asked me to look at it. We looked it over and he said, "I'm not happy with it, I can do better". He asked to return in the morning to do some additional work on it. At 6:30 he did some additional touch up and he was satisfied and we were satisfied. I believe I've met my match, he's as fussy or more so than I. Is it perfect? No, but one would have to know where and what to look for to notice it. Certainly better than the cost for your company and my contractor cost to have it all replaced. After spending my career running manufacturing facilities, I can tell you that your company is blessed in having him as part of your organization. What a talented and personable individual. Perhaps I can nominate him for employee of the year! And as for Onyx, you folks are really great to work with. You should be proud to be the American company you are. Thank You. The Onyx Constellation is absolutely gorgeous with the black ceramic tile above the sidewalls.”
G.S.
Tiffin OH
May 2019
“This was such a nice installation and finished product, and we hope it stays looking like this for years.
Again, we are very pleased with the Onyx product. We are so glad we made that choice.”
J.M.
Calico Rock AR
May 2019
“We love your product and look forward to having a new shower in our master bath. Thank you! .”
J.&F.W.
West Columbia SC
May 2019
“Hello, I already installed one of your standard shower kits. OMG, it's beautiful. Thanks.”
D.W.
Hannibal MO
May 2019
“Thank you for all your help. We are very pleased with the product. We love it!!!”
J.D.
Shawnee KS
May 2019
“Hello! My shower install is complete. I really enjoyed working with this material. ...everything... fit perfectly! Our master bath remodel is now moving on to a new countertop. We have chosen to use your material on this, as well.”
E.M.
Riverton WY
May 2019
“I just finished installing my third Onyx shower system this past weekend. I love your products...I have one more bath and shower to remodel, but that probably won't be until next year. Be assured it will be an Onyx!”
M.H.
Rockford IL
May 2019
“I wanted to send you an email thanking you for your help with getting the scratches removed from our bathroom vanity top. The Onyx repair person came yesterday and was really a great guy. He could not believe how scratched up our tops were. He spent about two hours working on them and polishing them, and they look absolutely amazing, the Onyx customer service is amazing. I will definitely suggest Onyx to anyone I know. Thanks again.”
T.P.
Rapid City SD
April 2019
"Thank you so much for doing this for us! This is one reason why I love your product - you always do your best to take care of our customers! And, your product really SELLS ITSELF!! Thanks,"
T.S.
Missoula MT
April 2019
“I'm a handyman in northern NY and this will be my second shower install of your product. I'd have to say it's the best shower system I've ever installed.”
W.D.
Calcium NY
April 2019
“Your products and staff are great. They answered many questions to help us finish.”
D.P.
Hutchinson KS
April 2019
“Thank you so much. The customer service you offer is fantastic. Will always be using Onyx in our home."
L.Z.
Hickman NE
April 2019
“Started a remodel of my home in February. Bedrooms, bathrooms, floors, doors, paint and trim. There has been one mess up after another but, yesterday we put the ONYX countertops in the bathrooms and this is by far the best thing that has gone in this house. A great product, great quality. You all do a remarkable job. Thanks again.”
G.W.
Gordonville TX
April 2019
“Thank you for your professional guidance and assistance yesterday.....your personal input was terrific and sincerely appreciated. The customer service provided by The Onyx Collection is unsurpassed and you represent the company in such a knowledgeable, thorough, patient, thoughtful and kind manner.”
A.S.
Columbia MO
April 2019
“I am happy to say our Onyx shower system has been installed, as well as one of our two vanities. We are so pleased with your product as well as the support you have given us from purchase into installation.”
J.R.
Fairfield ND
April 2019
“Thank you. Your company has ALWAYS been fantastic for all 13 years I've been selling your product, so I want you to know that I always sell the Onyx first to all my customers because of the great customer service you provide.”
L.M.
Arnold MO
April 2019
“Thank you for the rapid and informative response - it's rare these days that customer service is this good; it's much appreciated!”
P.W.
Rochester NY
April 2019
“Just want to let you know how much I appreciate the great customer service we have received from your company. Thank you!”
S.W.
Batavia OH
April 2019
"Thank you so much for your help. Your customer service is top notch!!"
K.R.
Centre Hall PA
April 2019
“You guys sure do a great job. I will definitely shout out the ONYX name if I hear anybody asking about products that you sell.”
D.N.
Stanton CA
April 2019
"Thank you so very much. It is truly a pleasure dealing with a company that has such good customer service. I am bragging on you to everyone who sees my new bathroom."
S.F.
Overland Park KS
March 2019
"Our vanity top was installed this week and we love it; it’s gorgeous and looks wonderful in our remodeled bathroom!"
K.M.
Cottage Grove WI
March 2019
“Absolutely love your product! Everyone has been so helpful and I couldn't be happier! Thanks!"
K.J.
Wichita KS
March 2019
"I have already installed your Onyx shower and it went well and looks awesome."
B.R.
Pardeeville WI
March 2019
"We love it! And I wanted to add that your support was super helpful! Thank you!"
E.O.
Austin TX
March 2019
"Thank you so much!! That is amazing and I am super excited to try out my new shower. I will definitely be highly recommending Onyx to everybody! The product looks amazing and feels like it will last a lifetime.”
J.P.
Des Moines IA
March 2019
“We love our new shower - I’ll never do tile again.”
K.D.
Burlington CT
March 2019
“We had your driver here yesterday. He was extremely friendly, positive, polite, and upbeat. We’ve been in business for over 63 years and he was like a "breath of fresh air" coming into our shop with such a great attitude. We appreciate you!! Thank you and keep up the good work!”
F.S.
Dodge City KS
March 2019
“All I can say is thank you, and thanks to your terrific staff. We do appreciate all you do for us. I must tell you, I have been with this business for over 19 years. I can truly say, there is not a vendor out there that takes better care of us and our customers. From the person on the other end of the phone to your drivers, to your customer service, to your repair department. So many vendors do not know how to take care of their customers after the sale. My hats off to you all. Have a wonderful and safe spring.”
V.K.
Yankton SD
March 2019
“Thanks so much for your quick and complete reply!!!!!!!!!! We put an Onyx shower stall in our home in 2013 and we love it so much that we’ve now put ANOTHER one in!!!!!!!!!!!”
C.S.
Liberty MO
March 2019
“I love your product. I have three bathrooms with your vanity tops. I also have two bath showers in Onyx and love them.”
J.G.
Shawnee KS
February 2019
"I made quite a large purchase of your products for our two bathrooms. We absolutely love everything! I'd like everyone that visits our home to know our bathrooms are completely outfitted with Onyx. Thank you,"
D.P.
Hutchinson KS
February 2019
“We just installed a bathroom vanity counter. It looks absolutely beautiful."
C.B.
Loveland CO
February 2019
"Your service technician did an excellent job in explaining the problem and solution with our vanity tops. He is so polite. He even took off his shoes upon entering our home. He is an asset to your company. Way to Go!"
M.S.
Eureka MO
February 2019
"I really appreciate the way I was treated by everybody I came in contact with there. The shower kit arrived and the driver was extremely nice and he helped me get the kit into the house. I have been showing and telling everybody I can how great the shower kit and ONYX employees are. I have been in construction for just over 50 years, worked with many vendors during that time, and found that you people are the best. Thanks again."
D.B.
Bellingham WA
February 2019
“I ordered my 22x85" vanity top with Venetian bowls on Wednesday. Thanks for the help you gave me. It made the difference. Most companies don't answer online emails efficiently the way both of you did.”
B.S.
Round Lake IL
February 2019
“I really like the look and material you offer versus the plain white acrylic. Nothing wrong with the acrylic but the product you offer looks much richer.”
E.F.
Old Saybrook CT
February 2019
“Great products and great service even AFTER the sale. Just today, one of my customers told me how he had broken the ceiling panel to his Onyx shower as he was preparing to install it. He called The Onyx Collection and, sure enough, THESE guys are sending him a brand new panel next week direct to his home AT NO CHARGE. YOU GUYS ROCK."
S.W.
Shakopee MN
February 2019
"We use Onyx for 90% of our bathroom remodels! We love it, our contractors love it and, most importantly, our clients LOVE it!”
S.K.
Hagerstown MD
February 2019
“I'm thinking of putting in an Onyx shower because I hear such wonderful things about your product. Thank you so much,"
G.L.
Leawood KS
February 2019
“To my surprise, I was told that the panels would be replaced at no charge to us (even though it was completely our fault), as well as delivered right to our home. We discovered another piece to be damaged, and was told the very same thing, they would be replaced and delivered at no charge to us. I wish we were doing a lot more remodeling so we could buy more from such a customer friendly company. You can be sure that we will recommend you every chance we get. Thank you & God bless you!”
R.V.
Hutchinson KS
February 2019
“Loved your install videos, very well done. Awesome products.”
J.&S.R.
Derby KS
February 2019
“I wanted to say thanks for much for our new shower walls, shower pan, and glass doors. I am so impressed with how easy this whole project was from the get go, mostly thanks to your confidence, helpfulness, great suggestions and speedy turnaround time. But then there is the rest of the team who sent samples, collected the money, packaged everything. (wow, your packaging is so impressive, how it’s sewn together), to the promptness of the delivery on the exact day, at the exact time the driver said he would be here. He was such a nice person and full of helpful information. And then don’t forget, the forever warranty. This type of service is unparalleled. Thank you! Many many thanks again for a wonderful experience!”
J.P.
Warren CT
February 2019
“I wanted to thank you and the rest of the Onyx team. We installed the shower base yesterday and it looks great!!”
B.M.
Lafayette IN
February 2019
“Huge thank-you for your rockin' amazing customer service! We've used you many times in many homes and will continue to do so! Thank-you for always being helpful and having a fabulous product!!”
T.P.
Lake St. Louis MO
February 2019
“I have two showers in my house that are Onyx and love them! Thanks again.”
J.D.
Goddard KS
February 2019
“Love the product as an alternative to tile.”
S.P.
St. Louis MO
February 2019
“Your products and service are great. Thank you.”
T.S.
Manhattan KS
February 2019
“I installed my shower base, very impressed with the quality and it’s built like a tank. I showed it to a local tile distributor (showroom and warehouse distribution) and they were impressed, also, and are discussing offering the product by putting a unit in their showroom. There’s really nothing like your unit in this area and it’s definitely better than either fiberglass or tile.”
J.J.
Burlington NJ
February 2019
“I have an Onyx shower that we have had for well over ten years and absolutely love it.
D.W.
Independence MO
February 2019
“Thank you for the excellent customer service, making the product in America, and taking care of your customers. I will sing the praises of Onyx when discussing remodeling!”
G.U.
Hartland WI
February 2019
“You guys are the BEST!”
J.B.
Pembroke MA
January 2019
"I just wanted to tell you thanks for the silicone you just sent out. We have had Onyx tops and showers for at least 30 years and love them. they’re so easy to clean. Thank you!"
J.F.
Topeka KS
January 2019
“About 5 or 6 years ago we remodeled our downstairs bathroom and we decided on Onyx for the shower and lavatory because of the outstanding look of the product. After about a year and a half I noticed what looked like some small scratches around the drain on the lavatory. Over time they got worse. So on Christmas day 2018 I sent a message to Onyx on their website just to see what was happening with the lavatory. The very next day I received a message from one of your employees, after a few emails back and forth, I was told a new one was on its way at absolutely no cost. What wonderful service, what wonderful customer appreciation. Thank You Onyx Collection - what a great experience I had!!!!! Would I buy Onyx products again? - you bet I would!"
D.H.
Hebron NE
January 2019
“We have installed the shower ourselves and love it! "
M.B.
Pleasanton KS
January 2019
“Thank-you for all your assistance in ordering our ramp and grab bars to match our existing shower. Excellent product and excellent service like yours make a great company!”
J.D.
St Clair MO
January 2019
“We love the way it looks!”
C.S.
Minneapolis MN
January 2019
“We sell a LOT of Onyx and our customers and sales team love it!”
J.G.
Burnsville MN
January 2019
“I installed your shower surround and it looks amazing. Thank you.”
K.W.
Sandy OR
January 2019
“I wanted to thank you about my Onyx shower. The sweep on the door had broken, and (you) sent me out a new one immediately. Great service !! Thank you.”
M.A.
Tiffin OH
January 2019
“I love the ONYX product. It is so much better than the competing product and seems to be economical. Thanks.”
P.S.
Madison MS
January 2019
“Just had an Onyx bathroom counter installed. I love it! Thanks!”
C.H.
Danville VA
January 2019
“We had previously purchased one of your vanity tops for our other bathroom, (in the gloss icicle) and it is BEAUTIFUL. So, I want to do the same thing for this bath with maybe the addition of a shower unit as well. Love your product. It is so easy to clean and totally lovely. I have had so many compliments about it, I just wanted to pass that along to you.”
W.P.
Houston MO
January 2019
“Thanks! PS: We love your products. Last year we purchased a single sink lavatory for our smaller bathroom and are very happy with it.”
J.O.
Mesa AZ
January 2019
“We purchased our first Onyx vanity top in 2014, then added a vanity top and shower in another bathroom several years later. When I installed the shower, I miscut one of the panels and called to order a replacement, expecting to pay for my mistake. I was surprised that you agreed to send the new panel at no charge. Your post service policy of polishing the vanity tops upon request is an outstanding service. This year I needed to replace a caulked seam in the shower and called to order a color matched tube of silicone caulk, and was again told you would send it at no cost. While I was under the shower seat I noticed I had mold growing on the seat bottom.You volunteered that there is an enclosed seat with gelcoat on the underside that you would send as a no cost replacement. I have never dealt with a company with such a commendable customer relations policy. You care for your customers as if they are family. I will be happy to relate our experience to anyone inquiring about your products. Thank you and God bless you..”
R.C.
Billings MO
January 2019
“I love the Onyx and how easy it is to clean.”
N.M.
Arlington SD
January 2019
“I would first like to say how much I love the Onyx product. I'm having my master bath remodeled; counters and shower using Onyx. I can only say what a great team member you have. He listened to my concerns and gave me options to turn the mess into a beautiful master bath. Thank you Onyx for a great product and amazing customer service. I would highly recommended Onyx to all who want a beautiful end result. Love the Onyx product. Will soon be ordering for my next bath. Sincerely,”
S.M.
Oak Creek WI
January 2019
“I got to say, the installation went exactly like you show in the videos. The product looks so great my wife is making me install it in our other bathroom.”
B.D.
Mechanicville NY
January 2019
“I LOVE IT!!!! It is TRULY beautiful.....like jewelry!!! I could not be more pleased!!”
J.W.
Glen Rock NJ
January 2019
“Thank you so much!! This kind of service is why I tell my customers they cannot go wrong with Onyx! You guys are the greatest!”
L.C.
Springfield IL
January 2019
“We recently had a shower installed by our contractor using the Onyx material. We absolutely love how it looks and feels. Thank you.”
M.M.
Moweaqua IL
January 2019
“We received our Onyx Collection vanity top and it is beautiful. Excellent quality! It looks great in the bathroom and I'm sure we will get many years of use from it. Thank you for the time you spent going over this purchase. Thanks again for a job well done!!!!!!!!!”
G.M.
Mullica Hill NJ
January 2019
“You guys are fantastic! I am continually impressed with the responsiveness and customer service that Onyx provides. I have rarely seen a company react and respond so helpfully, even when the issues are on my end. Thank you so sincerely!”
E.S.
Franklin TN
January 2019
“Thank you so much for all your help and to everyone at Onyx Collection. I will definitely pass along a good word for the fabulous customer service that I’ve received. Take care and have a wonderful day!”
P.R.
Deltona FL
January 2019
“I am writing to sing the high praises of The Onyx Collection. I have never dealt with a company that is as reliable and customer oriented. We recently damaged a large back wall shower panel as we were installing it. I immediately called Onyx and explained what had happened and to see if there was any way to repair it. I was told there wasn't, but, was informed that a new one would be made and shipped via FedEx at no charge! Wow! What a great company to work with! What great customer service! I also love the website, where I can create and customize pretty much anything I need and get immediate pricing that includes shipping. How Convenient! I'm additionally impressed that a live voice answers the phone when I call, and it's someone knowledgeable, at that! That's extremely rare these days. Your company is at the very top of the list of our favorite companies to do business with. Keep up the good work. It is not unnoticed, and greatly appreciated. Thank you, thank you, thank you. Sincerely,"
B.B.
Cumberland MD