Cards, Letters, and Emails
"Thank You Bob, your whole family, and your many very good employees, as you make a great and honest product. That is a rare event in today’s world. Thanks ! "
“I am a carpenter and have put in many Onyx shower configurations. I think it is the best product on the market."
"We installed an Onyx Collection walk-in shower unit in 2012 and love everything about it. Thanks."
"Our custom Onyx shower was installed a few months ago. I just wanted to tell you how much I love it but I couldn't find a place to leave a review. It's beautiful and cleans like a dream. I love the shower floor. Even with soapy feet, it's never slippery. The shower base has no give in it. It feels so solid. Thank you for this wonderful product. I feel like I have the best shower in the world!."
“I started installing your product into homes that I have been updating bathrooms in about a year ago. The home owners are very pleased with the end results. We really enjoy working with you all and the Onyx collection products. Just wanted to say thank you.”
Overland Park KS
“I have never received such GREAT customer service. We had a shower stall and bathroom countertops installed about four years ago. When I called to see about purchasing some new seam fill and adhesive I was told you were sending it at no charge. That is unheard of. I really love my shower and countertop and appreciate your EXCELLENT customer service. Merry Christmas ”
“We are enjoying an EXTREMELY busy end of year. That being said, I wanted to make sure that I give credit where credit is due. It doesn’t matter what time, what day, what the issue is, etc. EVERYONE that we have ever encountered at ONYX has been AMAZING. Everyone has always made me feel confident that your only goal is to help me and the other designers get the information we need to get our project done correctly. We are proud to represent the Onyx Collection. I have done my best in the three years I have been here, to increase our Onyx sales. It is an easy thing to do, when you know you are going to be taken care of, can deliver a superior quality product and partner with a superior quality staff such as ONYX. THANK YOU for all you do. Merry Christmas and Happy New Year to the entire ONYX FAMILY. I look forward to an even more successful 2020! ”
St Peters MO
“I just wanted to let you know I am very happy with my shower base and shower caddies. Excellent product and customer service. Thanks!”
“I am so, very impressed with the build quality of your products! ”
“We already have the shower installed and are enjoying it! ”
Broken Arrow OK
“We purchased your product 2 years ago and are really pleased with it. We are moving again and remodeling two bathrooms in our new home. Thanks! ”
"We love our Onyx Shower systems both here in Iowa and at our Lake of the Ozarks home."
“We are having our 2nd Onyx shower system installed next week. Needless to say we are absolutely in love with your product. Thanks and looking forward to our next install!!!"
"Just had a shower base installed and it looks great. However, it had a nick which was very likely caused by my contractor. When I called your customer service, somebody answered immediately. A real person! You don't see that any more. A service representative was sent out and fixed it at no cost. He was very personable and did an excellent job. Great customer service!"
"We love the counter top we bought from you and had installed in our master bathroom in 2015. Outstanding quality. I only give compliments after I’ve lived with something for a while. Your product deserves a thumb's up."
“We love working with you guys - and appreciate how helpful your company is. Again, I appreciate everything!! Thank you,”
Ft Collins CO
“ONYX is an amazing company!!! THANKS!!!”
Lake Norden SD
“We have had one of your units in our bathroom for over 25 years and it still looks new. We are putting in two showers and sinks. Thank you!”
“Thank you for your help with my project. It is complete and turned out quite nicely. Great packaging and delivery as promised. Thank you again.”
“Oh thank you for your quick response.We love the product, it is the best! Would never use anything else for tub and shower surround.”
Sioux Falls SD
“Thanks so much for your help. I am glad that Onyx stands behind their product.”
“I would just like to commend your company on having the best customer service that I have ever experienced. You sent your technician to fix my shower base knowing that the problem was not due to your product but brought about by us. I couldn't believe when you said you wanted to just fix it, as you always wanted your customers happy and you were not going to charge me. I didn't think you could find companies like yours anymore and I will always purchase from you anytime I need a product that you carry. He did an excellent job. Thank you again.”
“I want you to know what a great job your technician did. He was very knowledgeable friendly and informative.
I can assure you that he gave an excellent level of customer service as we have always had from you folks at Onyx. Please make sure the appropriate people at Onyx know that I could not be happier with the service that he provided.”
Overland Park KS
“Our Onyx shower has been operational for about 16 months and we love it!”
"It has been an absolute pleasure to work with so many of you at Onyx! I have moved to (a new) store in kitchen cabinets. Thank you for all the years of FANTASTIC service!"
West St Paul, MN
“We love our new Onyx countertops -- they are really lovely."
"I should mention one of the many things I like about Onyx is, it is made right here in the Midwest of the USA!"
"The countertop is truly beautiful and speaks eloquently of quality construction, two things for which Onyx is justly and widely recognized. We are very impressed, and we like it immensely. Our new Onyx fixture is the crowning jewel in our newly renovated and upgraded bathroom. We wish you and the Onyx family good health and continued growth and prosperity. May God bless all your efforts. Sincerely,"
Bowling Green MO
“Thank you for the outstanding customer service, I spoke with your customer service personnel on October 3rd about some problems with a back splash I ordered from a dealer. We determined that the dealer was at fault for the problems. Your employee said he would fix the problems and I received the new back splash today on October 7th. The new back splash is a perfect match! Thank you for your help and providing great customer service and for taking care of a problem that was not your fault.”
“Thanks for taking care of our customer. We couldn't do it without you guys.”
“I wish to thank your employee for patiently answering all my questions and helping me make good decisions concerning a purchase of Onyx panels and base for a shower remodel. He is a terrific resource for a woman, who doesn't know all that much about home building materials. After an excellent discussion with him I feel prepared to choose the right kind materials to create my perfect, classy, Onyx shower. Thank you, he is my candidate for Employee of the Month!”
“I just had my third Onyx shower completed & I cannot praise your company highly enough!! The material is simply beautiful.....simple, clean & gorgeous!! Makes me smile whenever I walk in!!....I had my first one finished 9 months ago, & I am STILL smiling!! Even your accessories (shelving) is uniquely pretty! There had been a problem with one of the panels & you promptly replaced it in 3 days, so my project could be quickly completed. Thank you!”
Glen Rock NJ
“I purchased your shower enclosure, and I must say, you make a great product. My wife and I installed it (we are not contractors) and your instructions made it easy (albeit heavy).”
“We have done a couple dozen Onyx projects now and I have actually sold half of those people on Onyx. I've called Onyx several times for technical support and have been very pleased with the service I receive. I like the Onyx so much we are doing our bath at home during the Christmas/New Year lull.”
Cedar Lake IN
“Hi, we recently had an Onyx shower installed in our home. It's absolutely beautiful. Thank you very much!”
“Thank you so much. Your company is absolutely amazing to work with!!! If we ever do bathrooms again, we are definitely using the Onyx Collection!!! Thanks again!”
“We've been really happy with Onyx and are likely to consider Onyx an option when we remodel our first floor bathroom. Best Regards,”
“I had an Onyx shower installed earlier this year in my home, which I absolutely Love!!!”
“Last night I watched many of the shower installation videos that are provided on your website. Nicely done and very helpful! I'm now reasonably confident that I can install all of the Onyx components.
Many thanks to you and to the Onyx Collection for your help!”
“My husband and I did a lot of research as to what type of shower to put in our new home. As seniors, we wanted a low threshold shower that was easy to maintain. We finally found Onyx collection and are VERY happy with the end result. The shower is beautiful and sleek and easily accessible. We also ordered a double vanity top to match and couldn't be more pleased. The fact that these are made in the USA was important to us, too. Thanks for a great product!”
Moores Hill IN
"Thank you!!! Your web site and your customer service are second to none!!!"
Grand Rapids, MI
“This is above and beyond our expectations!! We so appreciate Onyx taking care of us after all this time. Your technician is an amazing representative for Onyx and was a pure pleasure to work with. Thank you."
"Your customer service is beyond anything I have ever dealt with. Fantastic."
"Doing our 2nd remodel with Onyx collection. Can't wait, as we really love the first shower we did."
“My husband and I purchased (we ordered through our local hardware store) two of your Dorian color with White bowl sinks for our bathrooms we remodeled. We were so happy, we are now doing a remodel of a third bathroom with definite plans of purchasing your product again. I thank you so much for your help and most importantly, the kindness along with appreciation in how you run your company. We have already referred others to your company and website, as we receive many compliments. Thank you again for your help. Respectfully,”
September 2019 “Thank you so much for everything - the fast response for samples and help in getting the countertop earlier. You really provide stellar customer service and I'll certainly let all my friends and neighbors know, as well. Again, my heartfelt thanks in moving this up!!!!” M.C. Hudson WI
“Thank you so much for everything - the fast response for samples and help in getting the countertop earlier. You really provide stellar customer service and I'll certainly let all my friends and neighbors know, as well. Again, my heartfelt thanks in moving this up!!!!”
“Thank you for all the ways you assisted me in this project. My son and I were impressed with the tour you gave us, but, also with the company’s consecration to Our Lady. It is comforting to know that there are still companies that stand behind their product and also practice Christian values and outstanding customer service. May your company continue to be abundantly blessed.”
Kansas City KS
“My wife and I installed your wonderful shower system in our house. Love the product for its ease of installation and value for the money. Thank you.”
“I have purchased an Onyx shower base previously and was very happy with it. I am remodeling a bathroom at my lake house and ...I'd like to order an Onyx full shower kit to replace my existing fiberglass shower insert.”
“I want to acknowledge your repairman who fixed our damaged Onyx bathroom vanity. He did an outstanding job; you can't even see where he repaired! I am really happy with the Onyx material, look, visual impact and ease of cleaning. I appreciate the Onyx Collection standing behind it's product to make any issues correct for their customers and look forward to using Onyx in the future on other projects.”
Fort Wayne IN
“My wife and I are the very happy owners of a completely rebuilt bathroom. We had our contractor use your products for a walk-in shower as well as a new vanity and sink. We couldn't be more pleased with the end result. Again, we would like to thank you for making a beautiful material.”
“Thank you for all your help to resolve our issues with the shower door. We are more a fan of Onyx than before!”
August 2019 “Thanks again for the help. Onyx customer service is fantastic!" L.T.
“Thanks again for the help. Onyx customer service is fantastic!"
“Last year we had an entire shower installed in Mystique and it’s gorgeous! We're now re-doing a tub surround in another bathroom, going for warmer colors...thanks for a great product!"
"Received my shower unit. What an excellent product!!!! Installation was fairly simple for a DIYer. We really enjoy this addition to our home. It changed our master bathroom from the 90's to modern with the sink / countertop and shower from you and painting and new fixtures; wow. Thanks."
Lone Tree IA
"Have I ever said how much I appreciate all of you! If not, I really appreciate all of you! I do! Thank you so much!!"
"It’s all done now. Shower is in and usable.