Cards, Letters, and Emails
December 2022
"Out of all our vendors, I enjoy working with The Onyx Collection the most due to your streamlined ordering process, vast customizable product options, and excellent customer service. We are featuring Onyx showers in a small advertising campaign starting this month to further increase those sales numbers for 2023! Thanks!"
T.S.
Portage MI
December 2022
"Thank you. We have used the Onyx product before in a remodel and I really liked it. I love how easy it is to clean."
S.K.
Billings MT
December 2022
"Thank you. One of my friends remodeled his bathroom using your product for the shower. It looks awesome and I'm looking into remodeling my bathroom in the next two months."
S.K.
Beatrice NE
December 2022
"I can see in so many ways: packaging, phone calls, your responsiveness, quality product, etc, that you're a great company that really cares about us consumers. Thank you! Have a Blessed and Merry Christmas!"
M.H.
Waukesha WI
November 2022
"I would like to thank you for providing an excellent product and excellent customer service. Our shower was
installed about four years ago, but the trim in the bathroom waited until recently to be completed. All that was
needed was to install the base shoe. Well, I cut it short. I contacted Onyx and they shipped out a replacement
which reached me a couple of days later, and at NO CHARGE. Just incredible! Thanks very much."
A.A.
Branchport NY
November 2022
"I really am a huge fan of your product and we look forward to selling a ton of it!"
L.R.
Rochester NY
November 2022
"You should know, your product is highly recommended by our contractor. Thank you."
T.R.
Boulder CO
November 2022
"I used to sell your product for six years and I know it's a good quality product with good customer service."
M.K.
O’Fallon MO
November 2022
"I absolutely LOVE my new walk-in shower. I have recommended The Onyx Collection to several friends.
Again, thank you!!"
N.F.
Arkville NY
October 2022
"I want to make sure you know that we were very impressed with the customer service and the gentleman you
sent to do the repair! He did a great job! Thanks. We will recommend your product to all our friends!"
B.B.
Rochester NY
October 2022
"Excited to start our bathroom remodel project, my parents speak highly of their Onyx shower and vanity top."
M.F.
Golden CO
October 2022
"Love my Onyx shower enclosure I bought a couple years ago. Hopefully, I will get a vanity counter ordered
soon. Thanks for the color samples."
D.S.
Osage City KS
October 2022
"Great information below. I will use those steps to ensure best results. This is the second shower panel set, but
the first base I have installed in my home. I love your product and you always have the best customer service. Have a great weekend!"
J.W.
Wichita KS
October 2022
"Hello. My parents renovated the shower at their house with your pan and walls and I really liked the quality of
it, after seeing the final product. I am planning on remodeling my basement bathroom and would like some
samples to see the different colors that would fit the room."
C.F.
Hudson WI
October 2022
"On a phone call a few weeks ago, you recommended a dealer of your products for me to purchase your
products through for a DIY project. Everything went perfect with them and your product. Attached are a couple
of photos of the end result. Thank you!"
R.M.
Leander TX
September 2022
"In the 42 years I have worked here at this lumber company, you all are the BEST company we have ever dealt
with....You all are honest and a great help when called upon! Thank You!!"
D.R.
Yuma CO
September 2022
"We had a phone booth shower in our manufactured home. Now, we have an amazing Onyx shower more than
twice the size. The vanity top is off the charts, perfect. We are so beyond happy! It looks so beautiful. Product is
above and beyond our expectations, contractor/dealer also above and beyond."
D.M.
Mesa AZ
September 2022
"I ordered the base in "Pepper" this morning from one of your local dealers in Englewood CO and was thinking
of doing two wall panels and also using the samples to select my floor tile. Your custom sizing and mid-height
base with custom drain/waste hole location is a very welcome product and the sample base at the show room
looked of superior quality and very nice looking."
R.B.
Littleton CO
September 2022
"Thank you! Fabulous service as always."
C.M.
Topeka KS
September 2022
"Thank you. You all are quick and efficient!"
J.D.
Shawnee KS
September 2022
"Thanks so much. As I've looked around, the Onyx products are the ones I would like to use. They seem the
most sturdy and stylish. APPRECIATE your help!"
S.W.
Columbus OH
September 2022
"You provide such a nice service by letting customers see the samples where they want to actually have the
new sink or other product."
B.G.
Chesterfield MO
August 2022
"I wanted to share two pictures of showers I recently installed in northern Colorado. I love working with Onyx shower pans. They are very durable, easy to install and look great. I especially like the low curb for easy entry. I look forward to installing more in the future."
K.V.
Arvada CO
August 2022
"Hello! Thought I would send some pictures, of a tub deck and lavatory, that turned out FABULOUS with Onyx material! Thanks!!"
R.N.
West Burlington IA
August 2022
"Wanted to update you, since I was so grateful that you gave me some Cleveland people to hire for your product. He was amazing! Punctual, very detailed, showed up and cleaned up every single day. Took a 1960's small bathroom and turned it into a modern day spa. I highly recommend him for any projects! The Onyx I picked with the tile inlay is gorgeous!! Thank you so much! Feel free to use this for a review along with pictures Thank you again!"
L.P.
Parma OH
August 2022
"I just wanted to let you know that I installed a shower kit from you guys. What an amazing product, from the wall kit to the seam fill, we have been extremely pleased with your product. It's a wonderful product and I will happily recommend it to anyone who asks."
J.B.
Herlong CA
August 2022
"I am so thankful for your company. You treat us so well. I just love selling your product. To find a company that stands behind their product and vendors as you do, is almost unheard of in these crazy times. Just know, I APPRECIATE YOU ALL VERY MUCH". Sincerely."
V.K.
Yankton SD
August 2022
"Thanks to the Onyx team for always being so helpful and customer driven. One of your employees answered the phone today to help me even though the Onyx team was observing a holiday. I appreciate the customer service you give to your dealers so we can best help our customers."
T.H.
Medina OH
August 2022
"I have installed an ONYX shower before and we love it. Time to do a second one in our new cabin."
P.W.
Long Lake NY
August 2022
"I have used your tub & shower kit panels. Good stuff. Four years later it still looks good."
G.L.
Murphys CA
August 2022
"Hi. I just wanted to thank you for replacing my sink at no charge. When I contacted Onyx to see if there was a repair available to cover a small scratch in the bowl, I never imagined that you all would offer free replacement. I had it installed this past week and it looks beautiful. I have posted reviews on your website and on Facebook I would never remodel a bathroom with anything else. Once again, thanks."
K.K.
Tulsa OK
August 2022
"We received the gloss smooth custom shower trim, adhesive silicone and white color matched silicone quickly and in good order. It was an amazing packing job. We installed the strip and it completely covered the stain along the threshold. Perfection. The next day our new shower door was installed and all is well. Thank you so much. Your exceptional customer service is a bright spot in a, too often, troubling time for consumers. If I may
send kudos to the Onyx management, I'd be happy to extend my praise and satisfaction. Please let me know to whom I might write. Sincerely"
J.&J.S.
Smyrna DE
July 2022
"I've used your products before and am very happy with everything. We are getting ready to build a new house."
C.B.
Garnett KS
July 2022
"Hi. Dear Onyx people, I love the bath surround pieces my wife and I got in yesterday to go around our jacuzzi
tub!"
K.C.
Wichita Falls TX
July 2022
"I am quoting a good size commercial project. The architect had requested Onyx. You guys are awesome and
your product is awesome. I order from you guys a lot. Thank you!"
K.S.
Damariscotta ME
July 2022
"I submitted a RUSH order yesterday. We cut a panel a fraction short in a bench seat shower install and
needed to reorder the seat riser. It's shipping next week which is AWESOME and as always it’s one of the
many reasons we love partnering with the Onyx Collection. Great customer service. We always try to reserve
our 'rush' things for emergency situations and not ask for too many favors, but thank you for getting this to us
so fast. We so appreciate all the great products offered by your company and the wonderful customer service
you provide!!"
D.&T.S.
Powhatan VA
July 2022
"Both my wife and I really are impressed with the quality and the ease of cleaning of our Onyx shower and
would definitely recommend it. Thanks again"
D.&J.S.
Wilmington NY
July 2022
"Hello! My vanity top just got repaired by your serviceman. He was super nice, detail oriented, organized and
on time. The end product looks awesome. It was so nice working with a company who has excellent service. I
deeply appreciate it."
T.L.
Denver CO
July 2022
"I wanted to let you know how pleased we've been with the customer service provided to us by one of your
employees. I've spoken to him twice and both times he was extremely customer service focused. We needed
an extra piece we could not purchase from the dealer and he took care of ordering and shipping it when we
needed. Today he spoke with my husband who is doing the demolition, construction and installation and
answered all of his questions. He is stellar and I hope you will recognize him for his great attitude and customer
service. Thank you."
K.F.
Greenwood IN
July 2022
"We couldn’t be more pleased with the awesome service we received from your customer service employee!!
He was very personable in our phone conversation regarding our BEAUTIFUL ONYX SINK, and we are very
thankful that we received our new sink yesterday, exactly the day he told us it would be delivered!! Very seldom
do we get such awesome service from others!! Thanks again. HE IS AMAZING!! HAPPY TRAILS"
L.&J.R.
Mexico MO
July 2022
"Hello, Onyx representative. We live in Lyons, Nebraska and our shower installation is complete! We couldn't
be happier with the way it turned out. Thank you for making such a beautiful product."
J.K.
Lyons NE
July 2022
"Thank you so much - we absolutely love both our bathrooms done with Onyx and recommend it to anyone
talking about remodeling. Thank you."
C.M.
Marion IN
June 2022
"I just had two showers in my home redone with your Onyx. They are beautiful!! I had both of them done in
Chestnut. Love them!"
M.J.S.
Plattsburg MO
June 2022
"We finally installed our Onyx shower. We ordered it from a dealer. My husband needed back surgery and could
not lift for some time. They were wonderful and said "No problem. Keep us informed." So much appreciated.
You should teach other companies how to have a quality product and take care of customers. Our contractor
was very impressed with all the detailed instructions and videos. Please, continue to help customers. We could
not be happier with our shower and plan to order window sills. THANKS TO ALL!!!"
L.G.
Lucinda PA
June 2022
"I hired a company to redo my shower several months ago. They never offered your product. Later we had a
second bathroom done, but not by them. Once I was shown your product, I was disappointed that the earlier
company never even spoke about your product for my master bathroom. They chose and installed a different
product, which is not nearly as nice looking or the same quality as yours. We couldn’t be more pleased with our
new shower and only wish the master bathroom could be as nice."
B.H.
Mt Joy PA
June 2022
"I just recently had my two bathrooms redone with Onyx showers and vanity tops. I love them! Thank you!"
T.A.
Marshall MO
June 2022
"I have a couple Onyx systems already installed and love them."
B.M.
Charleston IL
June 2022
"I’ve been installing acrylic bathrooms for nearly a year, and I have been looking for something unique and
diverse to offer homeowners. Lucky I found you guys. I love the offering of products and am eager to sell and
install many."
T.S.
Monroe OH
June 2022
"I have had an Onyx shower before and really like it. I would be interested in purchasing another one. Thank
you."
D.B.
Dahlonega GA
June 2022
"I just wanted to write to thank you for your incredible customer service! One of our contractor's workers came
in to fix an electrical outlet cover above our brand new Onyx double vanity top and ended up chipping and
scratching the top. After I contacted you, you sent a repairman out to fix it, at no cost to me. He did an
impeccable job of removing the fine scratches and filling the two chips. My devastation over the damage was
replaced by your fixing the problem. The top looks brand new. Thank you! Thank you! Thank you!"
A.E.
Edwardsville IL
June 2022
"I recently installed an Onyx shower. Love it! Thanks!"
G.N.
Keyser WV
June 2022
"Thank you again. Your customer service at Onyx constantly gives me a bar to strive for with our own company. You all do so many things so well and treat each customer with importance. I always appreciate it."
A.A.
Gardner KS
May 2022
"We recently purchased an Onyx shower unit and vanity top to remodel our 40-year-old bathroom. After a bad
experience with another company, where five out of six pieces arrived broken, your company has been a joy to
work with. Love the product a lot. Just one minor issue: we didn't know the rounded (finished) edge went on the
top. The product is great; would order again."
D.K.
Punxsutawney PA
May 2022
"We recently moved and miss our Onyx shower greatly"
J.P.
Sedalia MO
May 2022
"We love your product and have used it in three bathroom renovations. We are planning on using it in our
upcoming kitchen renovation for backsplash and wall covering up to the bottom of cabinets."
M.A.G.
Canandaigua NY
May 2022
"Love our shower. Installed at my mom's also and we will install in the house we will be building in a few
months. Love it!! Thank you."
J.G.
Belleville IL
May 2022
"We built a home in Dalton NE six years ago and used your Onxy shower bases in two bathrooms. Loved them.
We have since moved to the Boise, ID area. Do you have any dealers we can contact? I would love to use
them again. Thanks."
L.M.
Meridian ID
May 2022
"We love, love, love your products and have put in quite a few bathroom sinks and one shower that are all still
in great condition years later. Thank you for sending the color match si