Cards, Letters, and Emails
"Out of all our vendors, I enjoy working with The Onyx Collection the most due to your streamlined ordering process, vast customizable product options, and excellent customer service. We are featuring Onyx showers in a small advertising campaign starting this month to further increase those sales numbers for 2023! Thanks!"
"Thank you. We have used the Onyx product before in a remodel and I really liked it. I love how easy it is to clean."
"Thank you. One of my friends remodeled his bathroom using your product for the shower. It looks awesome and I'm looking into remodeling my bathroom in the next two months."
"I can see in so many ways: packaging, phone calls, your responsiveness, quality product, etc, that you're a great company that really cares about us consumers. Thank you! Have a Blessed and Merry Christmas!"
"I would like to thank you for providing an excellent product and excellent customer service. Our shower was installed about four years ago, but the trim in the bathroom waited until recently to be completed. All that was needed was to install the base shoe. Well, I cut it short. I contacted Onyx and they shipped out a replacement which reached me a couple of days later, and at NO CHARGE. Just incredible! Thanks very much."
"I really am a huge fan of your product and we look forward to selling a ton of it!"
"You should know, your product is highly recommended by our contractor. Thank you."
"I used to sell your product for six years and I know it's a good quality product with good customer service."
"I absolutely LOVE my new walk-in shower. I have recommended The Onyx Collection to several friends. Again, thank you!!"
"I want to make sure you know that we were very impressed with the customer service and the gentleman you sent to do the repair! He did a great job! Thanks. We will recommend your product to all our friends!"
"Excited to start our bathroom remodel project, my parents speak highly of their Onyx shower and vanity top."
"Love my Onyx shower enclosure I bought a couple years ago. Hopefully, I will get a vanity counter ordered soon. Thanks for the color samples."
Osage City KS
"Great information below. I will use those steps to ensure best results. This is the second shower panel set, but the first base I have installed in my home. I love your product and you always have the best customer service. Have a great weekend!"
"Hello. My parents renovated the shower at their house with your pan and walls and I really liked the quality of it, after seeing the final product. I am planning on remodeling my basement bathroom and would like some samples to see the different colors that would fit the room."
"On a phone call a few weeks ago, you recommended a dealer of your products for me to purchase your products through for a DIY project. Everything went perfect with them and your product. Attached are a couple of photos of the end result. Thank you!"
"In the 42 years I have worked here at this lumber company, you all are the BEST company we have ever dealt with....You all are honest and a great help when called upon! Thank You!!"
"We had a phone booth shower in our manufactured home. Now, we have an amazing Onyx shower more than twice the size. The vanity top is off the charts, perfect. We are so beyond happy! It looks so beautiful. Product is above and beyond our expectations, contractor/dealer also above and beyond."
"I ordered the base in "Pepper" this morning from one of your local dealers in Englewood CO and was thinking of doing two wall panels and also using the samples to select my floor tile. Your custom sizing and mid-height base with custom drain/waste hole location is a very welcome product and the sample base at the show room looked of superior quality and very nice looking."
"Thank you! Fabulous service as always."
"Thank you. You all are quick and efficient!"
"Thanks so much. As I've looked around, the Onyx products are the ones I would like to use. They seem the most sturdy and stylish. APPRECIATE your help!"
"You provide such a nice service by letting customers see the samples where they want to actually have the new sink or other product."
"I wanted to share two pictures of showers I recently installed in northern Colorado. I love working with Onyx shower pans. They are very durable, easy to install and look great. I especially like the low curb for easy entry. I look forward to installing more in the future."
"Hello! Thought I would send some pictures, of a tub deck and lavatory, that turned out FABULOUS with Onyx material! Thanks!!"
West Burlington IA
"Wanted to update you, since I was so grateful that you gave me some Cleveland people to hire for your product. He was amazing! Punctual, very detailed, showed up and cleaned up every single day. Took a 1960's small bathroom and turned it into a modern day spa. I highly recommend him for any projects! The Onyx I picked with the tile inlay is gorgeous!! Thank you so much! Feel free to use this for a review along with pictures Thank you again!"
"I just wanted to let you know that I installed a shower kit from you guys. What an amazing product, from the wall kit to the seam fill, we have been extremely pleased with your product. It's a wonderful product and I will happily recommend it to anyone who asks."
"I am so thankful for your company. You treat us so well. I just love selling your product. To find a company that stands behind their product and vendors as you do, is almost unheard of in these crazy times. Just know, I APPRECIATE YOU ALL VERY MUCH". Sincerely."
"Thanks to the Onyx team for always being so helpful and customer driven. One of your employees answered the phone today to help me even though the Onyx team was observing a holiday. I appreciate the customer service you give to your dealers so we can best help our customers."
"I have installed an ONYX shower before and we love it. Time to do a second one in our new cabin."
Long Lake NY
"I have used your tub & shower kit panels. Good stuff. Four years later it still looks good."
"Hi. I just wanted to thank you for replacing my sink at no charge. When I contacted Onyx to see if there was a repair available to cover a small scratch in the bowl, I never imagined that you all would offer free replacement. I had it installed this past week and it looks beautiful. I have posted reviews on your website and on Facebook I would never remodel a bathroom with anything else. Once again, thanks."
"We received the gloss smooth custom shower trim, adhesive silicone and white color matched silicone quickly and in good order. It was an amazing packing job. We installed the strip and it completely covered the stain along the threshold. Perfection. The next day our new shower door was installed and all is well. Thank you so much. Your exceptional customer service is a bright spot in a, too often, troubling time for consumers. If I may send kudos to the Onyx management, I'd be happy to extend my praise and satisfaction. Please let me know to whom I might write. Sincerely"
"I've used your products before and am very happy with everything. We are getting ready to build a new house."
"Hi. Dear Onyx people, I love the bath surround pieces my wife and I got in yesterday to go around our jacuzzi tub!"
Wichita Falls TX
"I am quoting a good size commercial project. The architect had requested Onyx. You guys are awesome and your product is awesome. I order from you guys a lot. Thank you!"
"I submitted a RUSH order yesterday. We cut a panel a fraction short in a bench seat shower install and needed to reorder the seat riser. It's shipping next week which is AWESOME and as always it’s one of the many reasons we love partnering with the Onyx Collection. Great customer service. We always try to reserve our 'rush' things for emergency situations and not ask for too many favors, but thank you for getting this to us so fast. We so appreciate all the great products offered by your company and the wonderful customer service you provide!!"
"Both my wife and I really are impressed with the quality and the ease of cleaning of our Onyx shower and would definitely recommend it. Thanks again"
"Hello! My vanity top just got repaired by your serviceman. He was super nice, detail oriented, organized and on time. The end product looks awesome. It was so nice working with a company who has excellent service. I deeply appreciate it."
"I wanted to let you know how pleased we've been with the customer service provided to us by one of your employees. I've spoken to him twice and both times he was extremely customer service focused. We needed an extra piece we could not purchase from the dealer and he took care of ordering and shipping it when we needed. Today he spoke with my husband who is doing the demolition, construction and installation and answered all of his questions. He is stellar and I hope you will recognize him for his great attitude and customer service. Thank you."
"We couldn’t be more pleased with the awesome service we received from your customer service employee!! He was very personable in our phone conversation regarding our BEAUTIFUL ONYX SINK, and we are very thankful that we received our new sink yesterday, exactly the day he told us it would be delivered!! Very seldom do we get such awesome service from others!! Thanks again. HE IS AMAZING!! HAPPY TRAILS"
"Hello, Onyx representative. We live in Lyons, Nebraska and our shower installation is complete! We couldn't be happier with the way it turned out. Thank you for making such a beautiful product."
"Thank you so much - we absolutely love both our bathrooms done with Onyx and recommend it to anyone talking about remodeling. Thank you."
"I just had two showers in my home redone with your Onyx. They are beautiful!! I had both of them done in Chestnut. Love them!"
"We finally installed our Onyx shower. We ordered it from a dealer. My husband needed back surgery and could not lift for some time. They were wonderful and said "No problem. Keep us informed." So much appreciated. You should teach other companies how to have a quality product and take care of customers. Our contractor was very impressed with all the detailed instructions and videos. Please, continue to help customers. We could not be happier with our shower and plan to order window sills. THANKS TO ALL!!!"
"I hired a company to redo my shower several months ago. They never offered your product. Later we had a second bathroom done, but not by them. Once I was shown your product, I was disappointed that the earlier company never even spoke about your product for my master bathroom. They chose and installed a different product, which is not nearly as nice looking or the same quality as yours. We couldn’t be more pleased with our new shower and only wish the master bathroom could be as nice."
Mt Joy PA
"I just recently had my two bathrooms redone with Onyx showers and vanity tops. I love them! Thank you!"
"I have a couple Onyx systems already installed and love them."
"I’ve been installing acrylic bathrooms for nearly a year, and I have been looking for something unique and diverse to offer homeowners. Lucky I found you guys. I love the offering of products and am eager to sell and install many."
"I have had an Onyx shower before and really like it. I would be interested in purchasing another one. Thank you."
"I just wanted to write to thank you for your incredible customer service! One of our contractor's workers came in to fix an electrical outlet cover above our brand new Onyx double vanity top and ended up chipping and scratching the top. After I contacted you, you sent a repairman out to fix it, at no cost to me. He did an impeccable job of removing the fine scratches and filling the two chips. My devastation over the damage was replaced by your fixing the problem. The top looks brand new. Thank you! Thank you! Thank you!"
"I recently installed an Onyx shower. Love it! Thanks!"
"Thank you again. Your customer service at Onyx constantly gives me a bar to strive for with our own company. You all do so many things so well and treat each customer with importance. I always appreciate it."
"We recently purchased an Onyx shower unit and vanity top to remodel our 40-year-old bathroom. After a bad experience with another company, where five out of six pieces arrived broken, your company has been a joy to work with. Love the product a lot. Just one minor issue: we didn't know the rounded (finished) edge went on the top. The product is great; would order again."
"We recently moved and miss our Onyx shower greatly"
"We love your product and have used it in three bathroom renovations. We are planning on using it in our upcoming kitchen renovation for backsplash and wall covering up to the bottom of cabinets."
"Love our shower. Installed at my mom's also and we will install in the house we will be building in a few months. Love it!! Thank you."
"We built a home in Dalton NE six years ago and used your Onxy shower bases in two bathrooms. Loved them. We have since moved to the Boise, ID area. Do you have any dealers we can contact? I would love to use them again. Thanks."
"We love, love, love your products and have put in quite a few bathroom sinks and one shower that are all still in great condition years later. Thank you for sending the color match si