Cards, Letters, and Emails
“I wanted to thank you and Onyx for the customer support I received on my shower project. I made a mistake and your team helped rectify my error. To my surprise, the replacement parts arrived yesterday and I was able to complete my project. Thanks for all your support. Love the product!!!!”
“Your company has a wonderful business model. Your response time is the best I have seen in a long time, I am 69 at this time and grateful to see such a response and effort to go the extra mile. Be assured for whatever time I have left on this planet I will continue to let others know the great product you provide. Thanks and God bless,”
“Thank you. I am a retired commercial construction superintendent, greatly impressed working with the quality of the Onyx products.”
“Thank you for your superb customer service. It reinforces that we've made the right choice.”
“We really love our countertop! Thanks so much!”
“Thanks for being so helpful on this job! My client is super happy with everything and really impressed with your product! Thanks again!”
"We have had your product in our bathroom since 2010. We just love it!!”
St Louis MO
“We love the Onyx products! We installed Onyx countertops in our previous bathroom remodel and we loved them! So when we bought our new home, it wasn’t even a second thought upon our bathroom remodel as to what products to use! We have installed an Onyx shower & countertops! "
Arkansas City KS
“Thank you very much. Appreciate your quick response and we love the Onyx shower, also. Very good product. Will highly recommend your company."
"I have recently done a (shower) install on a property I just moved out of. I plan on doing one for my mother in law. Your product is great."
"Your technician was at my home earlier today to repair a blister in the Onyx shower wall. The repair job is outstanding....you cannot see where the blister was; even up close. Thanks again for your outstanding warranty protection on the products you make."
Great Bend KS
“I previously did a custom sidewall/back wall for a tub a couple years ago. I was really happy with your product and the installation was really easy. ”
“We are very impressed with your product and will buy it again when we redo our guest bathroom.”
“We are current owners of one of the Onyx Collection vanity tops and love it very much.”
Bay City MI
“We are super happy with our recent Onyx shower installation. We want to thank the people at Onyx who helped with design and also the plant tour. ”
“Thank you so much. I have often told friends and coworkers about your shower system and bathroom fixtures. Yours is a great company and I am so glad we decided to use your products.”
“I just received my order for a vanity countertop and sink for my bathroom. I couldn't be happier; completely delighted with it! It took a bit longer to arrive than I had anticipated, however, it looks amazing and fit into the space perfectly. I know I shall be recommending the Onyx Collection to anyone who asks! Thank you! I'm extremely satisfied!”
“The (shower) install went well on your product and is a beautiful system. Thank you very much.”
“I installed the Onyx Shower Kit with Bench Seat. I never worked with this stuff before but it worked out as advertised. I was able to make all the necessary cuts with my regular wood working tools. With a little review of the instructions and pre planning everything worked out very well. I did discover the back shower panel had a small crack. That wasn't a problem for you at Onyx. I had a new panel shipped to my door within days. What can I say, excellent customer service and an excellent product. I like my new shower and even like it better that I was able to accomplish it myself. Thanks, Onyx. ”
“Really appreciate your great service. I have bought and sold (I’m a retired plumbing contractor) a few of your products over the years and have always been well satisfied.”
“I am writing to share how pleased I am and pleasantly surprised by the way your company treats your customers. I have never written a letter like this to any company, but I feel compelled to tell you how wonderful yours is. I ordered the Wall Surrounds and shortly had them in my home, ready for a DIY install. Here is what I like about Onyx: The shipping packaging is excellent, very protective and after I opened, they looked like I picked them up in Belvue. Instructions are excellent, descriptive and easy to follow. Every time I called your office, the person answering the phone was able to answer all my construction-related questions, without being put on hold. I needed extra color match silicone and it was shipped at your cost. The material is easy to clean and I will never have to worry about a leaky shower on my second floor. Most importantly, my wife loves the system because it looks good. But that is not all. I am so happy, I ordered another set of shower walls for a different bathroom in my home. In the process, I got all excited and missed a critical step - forgetting to “dry fit” the back wall. I spread the adhesive, maneuvered the wall to the shower and discovered my walls are not “straight”. I “wedged” the back wall in as best I could and let the wall adhesive dry overnight, but the results were not good. Much of the panel was not effectively adhered to the drywall. I called your company to see if there was a way to expedite delivery of a new panel, since my bathroom is torn up and after checking with the scheduler your support person said it would be out the next week and took my home address for the delivery. I was not sure what was going on when he indicated there would be no charge; I was shocked. I offered to pay for it, and he said no, then I offered to pay the shipping, but he would have none of it. He simply said, “accidents happen”. I got a call a few days later to schedule delivery and it arrived on said day, a little ahead of time. When I met your driver, I told him how fantastic your company has treated me, way over and above and he said - “every stop I make, I get the same reaction”. I asked him where the business philosophy came from and he believes it originated from the founder - believing it costs Onyx much less to take care of a customer now, since a future sale via word of mouth more than covers the immediate cost and most importantly he wants to have happy customers. Thank you for being so kind to me, and for keeping the philosophy you were founded on. My son helps me along the way with these projects and he knows how happy I am and plans on upgrading both of his bathrooms with Onyx products soon. Cordially,”
Overland Park KS
“We picked up our vanity tops on Thursday. They are beautiful and my wife loves them. Mama is happy! Our plumber will be installing them on Saturday. Just wanted to say thanks. You guys give great customer service and produce an excellent product. Thanks again,”
"We love the sinks. They look amazing in our bathrooms.”
Fond du Lac WI
“I ordered a bathroom vanity top from your company and received it in mid-February 2020. I would just like to say that you folks rock! The vanity was beautiful! Drilled and finished perfectly. The quality was
incredible and it was a great value! I was even impressed with the packaging and messages about taking care of the vanity during installation. It showed me how much care and pride you have in your
products, which shows in the finished product. Thank you very much!"
"We just finished our bathroom with your product. We took out our tub and did a walk in shower for safety reasons. I absolutely love your product. Our contractor said it was great to work with. I just wanted to let you know how much we like it. It's easy to keep clean and I love the look. Thanks."
"We just had installed an Onyx dual sink counter top and side pieces a few weeks ago. When they told us Onyx was an option for what we wanted, we did not hesitate to order another of your products."
"Thank you so much for the samples I asked for. We were able to choose two of them. Just wanted you to know we greatly appreciated your help. Your products are beautiful!"
Bunker Hill IN
My wife and I couldn't be more pleased with the way the tub surround turned out. It really looks good. I have been introducing the Onyx product to my customers every chance I get. The "complete" packaging was impressive the way the order was received. Everything we needed to install was included and intact. The order arrived when you said it would, my installer and I picked it up the next day and everything was installed that afternoon. My installer has worked with the Onyx product before and was very impressed. We still need to set a vanity and the top, but I'm sure it will look as good as the surround. We ordered the panels in the Subway Tile finish, in Snow Swirl and we couldn’t be happier. Looks like subway tile, but without grout. BIG plus! I even talked to a customer this morning about using it for a wall tile backsplash. Anyway, pass a big thank you to all involved in getting my order for me. I'm hopeful it's the first of many.”
“We had Onyx shower surround and vanity tops/sinks installed about two years ago. They're beautiful and we love them.”
St Paul MN
“Hi, We just installed our new Onyx White Matte bathroom countertop today. It is beautiful!”
“Thank you. We absolutely love the Onyx product.”
“Thanks so much. Love your product. This is the third bathroom we've remodeled with Onyx!”
“Thank you! We have told everyone about Onyx Collection as we are still very happy with the look and the ease of installation. I appreciate the great customer service too!”
“We received our vanity top and love it! Thank you for everything! We will order another for our other bathroom in the fall. We really appreciate you and your colleagues! Thanks again,”
“I had an Onyx shower installed in summer/fall of 2016 and I love it. ”
“We have an Onyx shower pan and we love it. We have had such good service from your company when we initially ordered the shower pan. Thank you.”
“Thank you for your help. We love the shower it's exactly what we wanted.”
“First, I’d like to say how nice it was to talk to someone in person on the phone instead of a recording. Second, your customer service is OUTSTANDING! I mean, to get priority mail and samples within two days; what more could I ask for? I am going on Monday to place my order for a vanity sink top in Bone Matte. Your company has very nice products and the best, or one of the best, things is you can make it to your measurements. Please, thank the person I talked to first, for his time and for making me laugh during our conversation. Sincerely,”
“I am sending you this email to express just how pleased we are with everything we ordered from your company to renovate our master bathroom. When we first started investigating options for our new walk in shower we brought home brochures from various hardware stores to make that decision. My husband did the entire reno himself and although it's been over a year in the making, it's been so worth the anticipated completion. Kirk wanted to design the shower pan and that was one of the reasons why we chose your company in the first place. He called and enquired as to whether that would be possible. You not only told him if he did, you could make it, you then directed him to the plumbing manager at a nearby dealer. She was a Godsend!
She was knowledgeable about your product line and directed us throughout the project. The service from your company was amazing; including picking up the sinks we bought from the store to be undermounted in the counter top you created for our vanity. You then returned the finished product to Menards for us to pick up. If that isn't customer service I don't know what is!
I'm including pictures of the job as I thought you might be interested in customer testimonials. Thank you again for such great service. We'll definitely be suggesting you to others looking to spruce up their bathrooms! Very happy customers,”
Huber Heights OH
“We redid our master bath with Onyx shower and sinks and I LOVE IT!!!!!! I recommend it to EVERYONE! So thanks for a fantastic product!”
“Thank you. You guys are always so helpful!! I wish more companies were as easy to work with as you are!! Respectfully,”
Traverse City MI
“Thanks to you and the Onyx Family, I have SO MANY HAPPY PEOPLE!!!! Genuinely, working with you and the Team is AWESOME because you care about what you do! I love and respect that! Every person on the team always sounds in a good mood; even when you're short staffed, hanging by a thread, with long hours...each of you are always so humble, kind and supportive! It speaks VOLUMES and is why the company does so well, not just that the product sells itself! Please give everyone my best, and BLESS YOU Always, my Friend!”
Nicholasville KYMarch 2020
"Hello, I have a very nice Onyx bathroom that was done in 2016. It still looks the same as the day it was installed.
“We had the Onyx solid surface wall panels and the one piece base installed about three years ago in our shower and we couldn’t be happier. Great product.."
Honeoye Falls NY
"Always amazed with the quality and craftsmanship of Onyx. I used to think y'all did one thing, bathroom solid surfaces, incredibly well. I knew your simple shower doors were well above average, somewhat blown away by delivered product on this project. Precision cut and fit of glazing channels is incredible. Great job!"
"I purchased an Onyx ADA sink countertop in Blue Pearl and installed it. It looks great and the process was seamless."
“Your product is very nice to work with and installation was easy, instructions were easy to read and made good sense. This process was simple from the initial order to the end result. Real good quality and I will recommend this product to anyone remodeling a bathroom.
“We truly appreciate you and your employees. You all need to know that your product, your professionalism, your detail to making our order right and your outstanding response to our needs are BY FAR THE BEST of any company we have dealt with!!! :). We will be singing your praises to everyone who sees our custom shower and vanity with sinks for the rest of our lives! Your customer support person was so sweet and super professional explaining exactly what he was going to do for us, and listening to our concerns. Great guy. Our contractors are impressed with the Onyx as well; with the durability, application, ease of cleaning, and look of your product. We will be a customer for life and look forward to doing business with you and your company again! :) I will send pictures when our project is finished. (Story of how we found you: (I will try and keep it short). We had discussed remodeling our SINGLE bathroom home 3 yrs ago and Nov 12, 2019 we had our contractors start our dream bathroom. Well, at the time I thought (a particular leading shower manufacturer) was the way I NEEDED to go as I am a prior house detailer (a.k.a., cleaner) and I wanted a product that was durable, easy to clean, low maintenance and beautiful. And hot dang were we in for a HUGE sticker shock! So through tears (literally) I was forced to look at tile :(. We went to our local building supply store and I was frustrated with having to pick out “tile” which I despise as a cleaner. I wanted to go to a more distant store to see if there was any tile (through tears mind you) that I might like...... And....., HOT DANG!!!!!!! Your BEAUTIFUL Onyx was there and I swear it was the greatest moment of our project’s material choices! The store employee made our order happen and she was representing your product wonderfully. We were so happy and relieved (my husband especially — no more tears from his wife) as tile was NOT HAPPENING NOW!!! Happy, happy, Joy, joy! We are still showering outside, but your product is worth the wait, and we look SO FORWARD to enjoying your fabulous Onyx product. Sincere "THANK YOU” and may God keep you all healthy,”
“Remodeled daughters bathroom with your product. Awesome product!, Would like to do my bathroom soon.”
Deer Park WI
“Ordered two different showers and three vanity tops in the past several months. With so many parts I just knew that something would be missing, or broken...there is no way all of that stuff would ever arrive in good condition. In fact, everything arrived in PERFECT CONDITION! (I was worried about delays, etc. while waiting on a particular part that might have to be replaced.) Kudos to your shipping people. Wonderful job! And, the Onyx itself looks just perfect. We ordered all matte finish...same color, Bamboo...and I think it all looks simply great. I had a carpenter help install everything...but I was there when every part was examined and put in place. Particularly, I love the mosaic tile add-on. We installed the tile on top of the Onyx panels...it gives a little dimension to the look. I love it. We used the alabaster (white) grout on one shower...but switched to charcoal on the second shower. Personally, I like the charcoal (essentially black) even better. I looked at the Onyx panels for several years at a local building store before finally making the decision. Everything looks absolutely beautiful! We are so pleased. Thanks to your people for doing such a superb job in getting our several orders together. Terrific company!”
“I got your rushed caddy Saturday and it's great. I just want to thank everyone at Onyx for your excellent service and great products. The speed with which you made and delivered our Caddy to us was unbelieveable and much appreciated. Thank you all, again, and keep up the good work. Thank you
Great, thank you so much! Your product almost sells itself. It seems that the only thing I have to do is let them know it exists, and show them your website and samples.”
Hi Onyx people. I bought my shower stall/door/vanity. I did the installation and it went great!!! Really nice product!”
River Falls WI
We just want to thank you and all involved in the replacement of our countertop. We are very impressed with your customer service! We will highly recommend your company."
Battle Creek MI
“Thanks for all your help and advice on this project. My family is happy how it turned out, so I want to thank Onyx too for making a quality product. My friends and family members have had their interest peaked and will be looking at the Onyx products for their future projects."
"My husband just installed our new Pepper color vanity that we ordered. We absolutely love it. Thanks!"
"Hubby got the shower walls up with help from friends and they look great. Vanity top was also put in and it too is beautiful. Great product. Thanks again,"
“Onyx is to be congratulated on your driver. We had our shower delivered and your driver was most helpful and we wouldn't mind having him again. Please let him know we appreciate his helpfulness.”
St. Joseph MO
“We love the product!”
“We’d just like to let you know how pleased we are with our new Onyx Collection bath vanity tops and shower, as well as the quick quality service that your technician provided to buff out some minor scratches on both vanity tops. We love the product and friends and family are all interested in Onyx, too, after seeing it. Thanks!”
“I appreciate all the timely responses. Nowadays, it’s hard to find companies that have such great communication with their customers!!!”
I called yesterday to ask how to find a replacement for a broken sink overflow cover for one of our vanity tops. The person who answered immediately responded that he would have a replacement sent out that day or Monday, after ascertaining that I needed a white or chrome cover. I was pleasantly surprised when I received a package with a white cover along with a tube of silicone adhesive today. This is amazing customer service! Thank you to the Onyx Collection and their staff!”
WE LOVE OUR ONYX SHOWER
My husband and I have installed your beautiful Onyx in two of our bathrooms over the last five years. We are floored at the beauty, quality, and taste in each piece of Onyx, and are so proud of the way it has made our home an even lovelier place.”
Love the Onyx bathroom we have. Great product. Thanks again.”
My sincere compliments. The new installation of our Onyx shower is without a doubt the best thing we have ever done in the remodel of our bathroom. Thank you”
I absolutely love my Onyx and I want a kitchen backsplash with tile design. I used two small pieces like this for my backsplash on our utility sink! Love it! Have redone two bathrooms in Onyx and now working on third! I cannot express how much I love your product! My daughter is getting ready to build a new home and she can’t wait to order her Onyx! Thank you for your quality product and a good price!!!”
Hello Onyx Team - I have a shower enclosure that is being installed as I am typing this message. I am confident I will love the product! I am getting rave reviews from my installation team - they love what they see so far, and it is their first time working with the Onyx shower panels. I wanted to take a moment to commend the Onyx team for exemplary customer support. We needed to have a replacement panel fabricated due to shipping damage. Onyx produced this replacement panel within a day of receiving the order and had it on a truck the next day. Not only did Onyx fabricate the replacement panel on the spot, your shipping team packed this large panel on a huge custom-made pallet, ensuring that no damage would occur again. It arrived in pristine condition. Also, a special thanks to your customer support agent, who provided me with exceptional support and on-the-spot communication. He provided me with precise order status, told me when the panel was shipping, and provided me with the tracking # as soon as he had it . Thanks again for your exceptional customer service. I am confident I will love my new shower as much as I love your customer service. I will spread the word here in Ohio to anyone in need of what appears to be a great product from a company that shows its appreciation for their customers through top-notch support.”
"I know you can’t tell everyone at the company but at the very least, please tell everyone within hearing distance that all our employees love Onyx as a vendor. The product is great and you all are really great to work with!"
Grand Rapids MI
“I recently completed a shower remodel to install the replacement custom base, seat and recessed wall caddies you graciously provided under warranty after a crack had developed in my original base. I ordered Onyx wall panels, a new shampoo caddy, crown molding, trim panels and a new bypass shower door to complete the remodel - and did all of the work myself with the help of your instructions, guidance and installation videos provided on the Onyx web site. My wife and I are thrilled with the results. My profound thanks and appreciation go out to you for the truly outstanding support and service we have received. Best wishes for a prosperous 2020 and beyond!"
"Buy with confidence! The products are gorgeous and the customer service is next to none! Customer service went above and beyond to make sure we were happy with our new bathroom vanity. We can’t thank him enough!"
"I just added a bathroom to my house and after tiling my floor I was reluctant to take on tiling the full shower. Then I discovered the Onyx Pearl series. Finally, a company who understands "Do it yourself-ers". The directions were right on and and the job came out spectacular. Later, I added a shelf and was concerned about how to brace it. I should have known you would have thought it out. The included mounting bracket did the job as advertised. The installation was a breeze! Your product is outstanding and beautiful, and was well worth the money vs tile. THANK YOU FOR A JOB WELL DONE!!!!!!!!!!!"
“We have had our Onyx Collection products in our master bathroom since 2013 - countertop and shower. I love the product.”
St. Louis MO
“We absolutely love your product - by far the best we ever used. We make strong recommendations for your product with our friends and family.”
East Brunswick, NJ
“You’re the best company in the USA and everyone there is the bomb, the bomb, the bomb”
“I have never dealt with such an amazing company, and for just buying a shower base. I ordered a few samples, and received them within days with a handwritten note. The product is beautiful, and when I contacted you with some dings from the contractor, you sent someone over in a few weeks to repair the damage for no charge. I really appreciate your company and I wish you all the best!”
“My husband and I just remodeled our bathroom and put up Onyx panels. We love them!! Our bathroom looks so much better!!”
“For anyone who asks, you make a great product!”
“I have done both a shower and tub surround with your product. It is fantastic.”
“I am now a proud owner of an Onyx shower. I love it. Thanks.”
“We love our Onyx shower!”
North Little Rock AR
“Just wanted to let you know we picked up the shower base for our guest room and it's beautiful and was the easiest thing ever!!!!! Actually, I had a plumber at my house moving some pipes for a vanity and he couldn't get over the product - I gave him your brochure and all the samples I had ordered and he intends to suggest your product to all of his clients! Such an awesome product! Can't wait to do our master - that's going to be a custom sized base and we'll be contacting your company again!”